RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- Originals receipts would need to be included
- All items would need to be purchased originally from Malta.
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our retail shop or via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 10 days of the invoice date for local orders and 20 days for overseas orders. For local deliveries, there is an option to exchange at Sistina art.. All requests for returns however, would need to be strictly made online at www.sistinaart.com for both local and overseas requests.
2. EXCHANGES AT SISTINA ART
2.1 You will need to bring along your original invoice together with the item(s) in its original condition and packaging to Sistina art.
2.2 You will be entitled to an exchange of any item(s) in the boutique immediately after evaluation by our retail associates that it is valid.
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).
2.5 No other forms of exchanges (such as shop cash vouchers or online store credit) will be given at our shop.
3. OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.4 Sistina makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
3.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Malta.
3.6 All decisions made by www.sistinaart.com is final